RU   EN

Frequently asked questions on services payment

  1. How can one transfer money to a personal account?
  2. We need an invoice and a report
  3. What do I have to do to make payment correctly?
  4. Why do I have to pay VAT?
  5. I am a RU-CENTER Partner. I received an electronic message informing me that the money on my account will run out in 10 days
  6. Can I transfer money from one account to the other one?
  7. Will the invoice and report for document reissuance be sent to me?
  8. From what account will the funds be withdrawn for document reissuance and resubmission service?
  9. How may I pay for document reissuance and resubmission service?
  10. May I receive services for reissuance and resubmission of documents, if my contract account is short of funds?

1. How can one transfer money to a personal account?

  • log into the section "Manage your account";
  • indicate your contract number and password;
  • choose in menu point "Payment. Recharge your account";
  • enter the sum (without taxes), you want to transfer to your Personal account (to add the balance);
  • click on button "Deposit";
  • choose the method of payment.

2. We need an invoice and a report

Invoices and reports are generated as of the moment of service provision and sent by a regular mail to the address specified in the contract. Notifications thereof will be sent via e-mail to the address specified in the "e-mail" field of the contract form.

Reissuance and resubmission of the billing documents, including those returned by post service will be made on a payment basis as per the current rates.

Documents returned by post that do not require reissuance may be picked up in RU-CENTER office. You should therefore apply to RU-CENTER billing group to transfer document package to the office.

Billing contacts:

ã-mail: ru-bill@nic.ru
phone: +7 (495) 737-06-01

Document package order procedure

3. What do I have to do to make payment correctly?

You have to fill in a payment form. You must indicate in the payment document the invoice and contract number.

4. Why do I have to pay VAT?

We are providing our services within the Russian Federation and have to pay VAT. This is the reason we specify VAT in our price-list.

5. I am a RU-CENTER Partner. I received an electronic message informing me that the money on my account will run out in 10 days


Our system calculates how fast a Partner spends the money from his account and notifies him about his account balance by e-mail. If you don't need these notifications you can ask us by e-mail to cancel these notifications.

6. Can I transfer money from one account to the other one?

To transfer money from one account to the other one you need to send us the following letters:

  • a letter from one administrator with a request to transfer money from one contract to an other one;
  • a letter from the other administrator with a request to accept money.

Both administrators have to specify the contracts numbers and sum. Each letter must be on company letterhead and signed by the company representative.

The copies must be sent by fax +7 495 737-06-02, the original letters must be sent by the post office.

7. Will the invoice and report for document reissuance be sent to me?

Invoices and reports are generated only upon funds withdrawal from the contract account for service provision. These documents are sent by a regular mail to the address specified in the contract. Notifications thereof will be sent via e-mail to the address specified in the "e-mail" field of the contract form.

If the personal account is short of funds at the moment of service provision, your contract will display a balance-of-payment deficit. In this case no documents will be provided till debt is repaid and the funds are withdrawn for service provision.

8. From what account will the funds be withdrawn for document reissuance and resubmission service?

Funds are normally withdrawn from the Customer's general account.

9. How may I pay for document reissuance and resubmission service?

The services for document reissuance and resubmission may be paid by recharging your contract account in one of the below methods: Payment methods for RU-CENTER services

If your contract account is short of funds to pay for the service, the service may be delivered, but your balance will display a debt, which is to be repaid within 10 calendar days.

10. May I receive services for reissuance and resubmission of documents, if my contract account is short of funds?

If your contract account is short of funds to pay for the service, the service may be delivered, but your balance will display a debt, which is to be repaid within 10 calendar days.

© Regional Network Information Center (RU-CENTER), 2001—2012